Frequently Asked Questions

Starting a campaign is easy:

1. Sign up for a free account or log in
2. Click "Start a Campaign" from the homepage
3. Fill out the campaign form with your story, goal, and photos
4. Preview your campaign and publish it
5. Share it with friends, family, and on social media

The entire process takes just 5-10 minutes!

To donate: No account required! You can donate to any campaign without signing up.

To create campaigns: Yes, you need a free account to start and manage campaigns.

Benefits of having an account:

• Track your donation history
• Get updates on campaigns you've supported
• Manage multiple campaigns
• Access advanced features

FundFlow supports various types of campaigns including:

• Medical: Medical emergencies, treatments, surgeries
• Education: School fees, educational materials, scholarships
• Community: Local projects, infrastructure, social causes
• Animals: Animal rescue, veterinary care, shelters
• Disaster Relief: Emergency aid, natural disaster support
• Personal: Family emergencies, life events, dreams
• Other: Creative projects, sports, travel, and more

We review all campaigns to ensure they meet our community guidelines.

Absolutely! We take security very seriously:

• All payments are encrypted using industry-standard SSL technology
• We partner with trusted payment processors like Razorpay and Stripe
• Your financial information is never stored on our servers
• All transactions are monitored for fraud
• You receive instant confirmation of your donation

Your generosity is protected by the same security standards used by major banks.

We accept various payment methods for your convenience:

• Credit Cards: Visa, Mastercard, American Express
• Debit Cards: All major Indian debit cards
• Net Banking: 50+ banks supported
• UPI: Google Pay, PhonePe, Paytm, and all UPI apps
• Digital Wallets: Paytm, Amazon Pay, MobiKwik

Choose the method that works best for you!

Yes! We respect your privacy preferences:

• Check the "Donate anonymously" box when making a donation
• Your name won't appear on the campaign page
• The campaign organizer won't see your personal details
• You'll still receive a donation receipt for your records

You can choose to be anonymous on a per-donation basis.

Refunds are handled case-by-case:

Eligible for refunds:

• Campaign found to be fraudulent
• Duplicate or accidental donations
• Technical errors during payment

Not eligible for refunds:

• Change of mind after successful donation
• Campaign doesn't reach its goal
• Personal disagreements with campaign organizer

Contact our support team within 48 hours if you need assistance.

Most withdrawals are processed within 24 hours!

Withdrawal process:

1. Submit withdrawal request from your dashboard
2. Our team reviews the request (usually within 2-4 hours)
3. Funds are transferred to your bank account
4. You receive confirmation via email and SMS

Requirements for withdrawal:

• Minimum withdrawal amount: ₹500
• Valid bank account details
• Campaign verification (if required)
• Proper documentation for large amounts

Yes, absolutely! Many successful campaigns are started by caring friends and family members.

When creating the campaign:

• Clearly mention your relationship to the beneficiary
• Get permission from the person you're helping
• Include the beneficiary's story and photos (with consent)
• Be transparent about how funds will be used

For fund transfers:

• You can transfer funds directly to the beneficiary's account
• Or manage payments for medical bills, education fees, etc.
• Keep receipts and update donors on fund usage

Don't worry! FundFlow uses a flexible funding model:

• You keep whatever amount you raise, even if it's less than your goal
• There's no "all-or-nothing" requirement
• You can withdraw funds at any time during your campaign
• You can extend your campaign duration if needed
• Consider lowering your goal if it helps encourage more donations

Tips to boost your campaign:

• Share regular updates with photos and progress
• Post on social media and WhatsApp groups
• Reach out to local newspapers or blogs
• Consider getting verified for extra trust

Promotion is key to campaign success! Here are proven strategies:

Social Media:

• Share on Facebook, Instagram, Twitter, LinkedIn
• Use relevant hashtags and tag friends
• Create engaging posts with photos and videos
• Join community groups related to your cause

Direct Outreach:

• WhatsApp messages to family and friends
• Email your contact list
• Ask supporters to share with their networks
• Contact local media for human interest stories

Keep Momentum:

• Post regular updates with photos
• Thank donors publicly (if they consent)
• Share milestones and progress
• Be authentic and personal in your communications

We have multiple layers of campaign verification:

Automatic Review:

• All campaigns are reviewed before going live
• We check for policy violations and suspicious content
• Campaigns must include clear goals and genuine stories

Manual Verification (Premium):

• Identity verification for campaign organizers
• Document verification for medical/education campaigns
• Phone number and address confirmation
• Social media profile verification

Ongoing Monitoring:

• Community reporting system
• Regular campaign progress reviews
• Fund usage tracking for large campaigns

We take fraud very seriously. If you suspect a campaign is fraudulent:

How to report:

• Click the "Report" button on the campaign page
• Email us at support@fundflow.com with details
• Include any evidence or concerns you have

What we do:

• Investigate all reports within 24 hours
• Temporarily suspend suspicious campaigns
• Refund donors if fraud is confirmed
• Work with authorities when necessary

Red flags to watch for:

• Vague or inconsistent stories
• Stolen or stock photos
• Unrealistic funding goals
• Pressure to donate immediately
• No contact information or social media presence

No platform fees! FundFlow charges 0% platform fee.

What this means:

• 100% of donations go to your campaign
• No hidden charges or deductions
• No monthly or annual fees
• Free to create and manage campaigns

Only payment processing fees apply:

• Credit/Debit Cards: ~2-3% (charged by banks)
• UPI: ₹0 (completely free)
• Net Banking: ₹10-20 per transaction

Optional services (paid):

• Premium verification badges (₹499-₹1999)
• Advanced analytics and promotion tools
• Priority customer support

Verified campaigns perform significantly better!

Benefits of verification:

• 3x more donations on average
• Verified badge builds trust with donors
• Priority placement in search results
• Access to advanced campaign analytics
• Dedicated support from our team
• Higher daily withdrawal limits

Verification tiers:

• Basic (₹499): Identity + phone verification
• Premium (₹999): Documents + social media verification
• Organization (₹1999): Full org verification + legal docs

Most campaigners recover the verification cost within the first week due to increased donations!

You can update your account anytime:

1. Log in to your FundFlow account
2. Go to "Account Settings" in your dashboard
3. Update your name, email, phone, or address
4. Save changes and verify new email/phone if changed

Important notes:

• Email changes require verification
• Some changes may affect ongoing campaigns
• Bank account changes require additional verification
• Contact support for help with major changes

We're sad to see you go! Before deleting:

Important considerations:

• Complete all active campaigns or transfer ownership
• Withdraw any remaining funds
• Download your donation history and receipts
• Cancel any recurring donations you've set up

To delete your account:

1. Email support@fundflow.com with your request
2. Confirm your identity and reason for deletion
3. We'll process your request within 7 days
4. All personal data will be permanently removed